Warranty Policy
Product care guidelines
To ensure optimal performance and durability, please follow the instructions below carefully when using this product.
These guidelines are essential for proper handling, maintenance, and storage.
⚠️ Please note: Failure to comply with the following instructions may result in damage to the product and may void the warranty. The warranty is valid only when the product is used in strict accordance with these instructions.
Boot general care
Cleaning:
- Allow boots to dry after wearing and store them in a cool, dry, and ventilated place—always away from direct heat or sunlight to prevent cracking and stiffness.
- Apply the boot cream carefully, covering the entire leather surface using a soft brush. Wait a few minutes, then polish with a wool cloth.
- TUCCI boot cream leather conditioner provides surface protection from external elements, preserving the material’s moisture and appearance, elasticity and resistance to wear.
- Use colored cream matching the boot’s tone. For boots with special finishes or colors, use only clear boot cream to avoid color shifting * Please note that with high-quality leathers, natural color changes may occur over time.
- Insert boot trees to maintain the original shape. You may use inflatable boot trees or paper scraps to help retain the boots form.
Zip maintenance
Limited Zip Warranty:
- TUCCI boots are equipped with certified YKK zippers for superior resistance.
- Any zipper defect due to material flaws will typically show within the first few uses.
- After that, zipper issues will be considered normal wear and tear and are not covered under warranty.
- Please watch our tutorial video on how to wear TUCCI boots for the first time to avoid zip damage: https://www.youtube.com/watch?v=bYUprxzrE7E&t=2s
Zip Cleaning & Care:
- Keep zippers clean from grease, dust, and horse sweat to ensure smooth operation and prevent breakage.
- Always check that pants, socks, or other fabrics do not get caught in the zipper.
- The lifespan of a zipper depends greatly on usage—similar to how tire wear depends on road conditions and driving habits.
Tips for Prolonging Zipper Life:
- Keep the zipper and teeth clean; check regularly that nothing obstructs the zip path while opening or closing.
- Assist zip closure with your fingers when wearing the boots the first few times—avoid pulling forcefully.
- Always fully open the zipper (down to the heel) when putting on or taking off the boots.
- Use the practical inside flap to ease wearing and always check that it is properly positioned.
E-tex and T-grip zero care technology
E-tex and T-grip panels are engineered for maximum grip and durability where it’s needed most.
These materials require absolutely NO CARE products. Do not apply polish, cream, grease, spray grip or any chemical— doing so could irreversibly damage the material and compromise performance for good.
To clean: use only a damp cloth to remove dirt. Nothing else is needed — or permitted.
Warranty policy & post sale service
At Tucci, we stand behind the quality of our products and are committed to resolving any issues fairly and within the scope of our warranty.
For any assistance, please always contact the Tucci agent or reseller from whom you purchased the product. They are in direct contact with our headquarters and best positioned to offer personalized support and manage logistics efficiently.
Important Guidelines:
- Unauthorized returns sent directly to Tucci headquarters without prior approval will not be processed and will be returned to the sender at the customer’s expense.
- For hygiene reasons, all products must be properly cleaned and free from dirt. Unclean items will be returned without inspection, at the customer’s expense.
- Repair requests must include:
- A clearly filled repair form detailing the issue
- The damaged areas clearly marked on the product
- Defect claims: Tucci performs rigorous quality checks to ensure all items are free from material and manufacturing defects. We reserve the right to determine, at our sole discretion, whether an issue qualifies as such.
Warranty & After-Sales Service
At Tucci, every product reflects our commitment to craftsmanship, performance, and quality. Should any issue arise, we are dedicated to addressing it fairly and in accordance with our warranty policy.
For assistance, please contact the authorized Tucci retailer or agent from whom the product was purchased. As our direct partners, they are best positioned to provide personalized support and coordinate communication with our headquarters.
A valid proof of purchase is required to activate the warranty. Photographs and a written description of the issue may also be requested. Warranty claims may be subject to the retailer’s return and exchange policies.
Please note: Warranty and customer service support may be limited to the country where the product was originally purchased through an authorized Tucci distributor or retailer.
Warranty Coverage
All Tucci products undergo rigorous quality control to ensure they are free from material and manufacturing defects. Tucci reserves the right to determine, at its sole discretion, whether a reported issue qualifies as a manufacturing defect.
The following are not covered under warranty:
- Normal wear and tear
- Fit-related issues
- Damage resulting from improper use, accidents, or modifications
- Insufficient maintenance or the use of unsuitable care products
- Repairs performed without authorization
Natural changes such as variations in color, brightness, thickness, or stiffness, resulting from use, aging, environmental conditions, or friction, are considered normal and do not constitute manufacturing defects.
This warranty grants you specific legal rights in accordance with Italian law (Art. 5, Law Decree 185/1999). Additional rights may vary according to local regulations. Tucci assumes no responsibility for issues related to improper or inadequate fit.
Returns & Repairs
Returns or repairs must be authorized in advance. Items sent directly to Tucci headquarters without prior approval will be returned to the sender at the customer’s expense.
For hygiene reasons, products must be clean and free of dirt before being returned. Unclean items cannot be inspected and will be sent back.
Repair requests must include:
- A completed repair form describing the issue
- The damaged areas clearly indicated on the product
Once the item has been received at our warehouse, please allow up to 15 days for evaluation.
Customer Service
customerservice@tuccitime.com
+39 0438 435510
Office hours: 8:00 – 17:00 CET
Tucci headquarters are located in Italy.